After many months of careful deliberation, I have decided that it’s time I put out a formal note announcing my rates and a few policies I will not only be implementing but actually enforcing beginning July 1. The following policies will only be news for a small percentage of you, but it feels important that I put this in writing to be clear.
New patients / first visit: $120
Established patients / after first visit: $90 per session
Again, for most of you, this is not news. But for those of you who have not been in for some time, you may have had a lower rate in the past.
I have changed my rates twice in the past ten years: Once, when I first started in the Lafayette office and was taking over the space from another practitioner who charged each patient a different fee, sometimes each time they came in; and again, almost four years ago, when my established patient fee went up 8%. The only differences now are that (1) I now have a new patient/first visit fee, like all of my fellow practitioners; and (2) I will no longer be able to offer discounted treatments below my standard fee of $90 per treatment.
Kaiser No More
For the past 12 or so years I have been a credentialed Kaiser provider for members whose service area includes Oakland up to Richmond. (Each service area has different policies and credentialing where acupuncture is concerned.) In fact, I was one of the first acupuncturists in the Kaiser system. I have had a great experience working with Kaiser and have especially enjoyed the patients Kaiser has sent my way.
Unfortunately, due to some antiquated Kaiser policies, it is no longer feasible for me to see patients referred by and paid by Kaiser insurance. In fact, at this point, it almost costs me money each time I see a patient referred by Kaiser. I have run my concerns up the Kaiser chain of command, and what it comes down to is that, with the exception of those who are currently in the middle of a course of treatment and/or are worker’s compensation cases, I will no longer be taking patients referred directly by Kaiser.
(As an aside, I happen to be a Kaiser member myself and have found many of their services quite exceptional. They were also one of the first insurance companies, and the first HMO, to include acupuncture in their health plan, so I have no ill will here.)
While I continue to take a limited number of worker’s compensation cases, I do not bill insurance companies. I am happy to print out an invoice with all of the necessary coding such that you may send it in to the claims address on the back of your insurance card to be reimbursed by your health care plan directly. Many of my patients have been doing this successfully for years. I am also happy to print out summaries of your visits at any time, including year-end summaries for tax time.
Like most practitioners, hair dressers, massage therapists and the like, I will charge people who do not show up and/or give less than 24 hours’ notice for a cancelled appointment. I have never been one to aggressively enforce this policy, but I’m turning over a new leaf, and will now be billing the full fee for a missed appointment. I don’t love doing so, but, in light of my current waiting list, missing an appointment or cancelling at the last moment makes it difficult for me to get someone else to take that spot.
Reasoning Behind These Policies
As most of you know, my highest priority is to provide each of you with the best, most effective, most appropriate health care that I can. That means focusing intensely on each issue and sharing every resource I know of to attend to your concerns. (That may also mean telling you that acupuncture won’t work for a given condition, and checking out other allied practitioners or suggestions instead.) I am proud of the work I do, and I want to continue doing my best and giving my all.
I have been extremely fortunate to have built a thriving practice from your referrals and Yelp reviews, and as a result, I am now busy beyond my wildest dreams. So busy, in fact, that I am concerned about my quality of care dipping below a level with which I feel comfortable. It is my hope that, by formalizing and enforcing these simple policies, I will be able to keep my workload at a level that allows me to continue providing the care that has earned me your trust and confidence.
If you have any questions or concerns about anything I’ve written here, please feel free to contact me directly at 925.283.3860, or via email at email@example.com.
Introducing: Benjamin Dierauf, My New(ish) Officemate
Since the middle of 2013, I have added a new colleague to my office on Mondays, Fridays, and every other Saturday. Benjamin Dierauf has worked in Chinese medicine for over 20 years, including long stints as the head of our state acupuncture association. He is well known by acupuncturists all over the country (he was even named “Acupuncturist of the Year” for the whole U.S. a few years ago), and has primarily worked in Berkeley and San Francisco as the head of student clinics in acupuncture schools and in private practice. He is now building a practice here in Lafayette, and is my go-to guy when I am unavailable, or when I need treatment myself. To learn more about Benjamin or to schedule an appointment with him, click here to go to his website Benjamindierauf.com; email him at firstname.lastname@example.org; or call him at 925.297.4785.
While I’m At It… Other News
Some of you have wondered what I do on the days when I am out of the clinic. I am a consummate multi-tasker, and have been working on a topical orthopedic salve based in traditional Chinese kung fu medicine. After many years of trial and error, we believe we finally have a formula that will provide safe, effective pain relief to a wide variety of people with varied pain-related complaints. We call it Kung Fu Goo, and it’s currently being used by the Oakland Raiders, as well as other sports teams and active individuals. My dream is to take it out of my kitchen and make it available to a much wider audience. The latest updates on “The Goop:” We have a trademark, a patent pending, and students in the Michigan State University Packaging Department have taken on our packaging design as their senior capstone project.
Beyond that, I have also been teaching continuing medical education courses for doctors, chiropractors, physical therapists, nurses, acupuncturists, and others around the country on select weekends. The subject matter is non-verbal medical communication. I recently spoke at Northwestern Medical School as part of the International Conference on Communication in Healthcare, and will speak in a few months at the California Physical Therapy Association’s annual meeting.
Most of you have met Josie Carnita, the small black lab who keeps watch over the office while I’m there. (Okay, she sleeps in the office, and is not much of a guard dog.) For those who haven’t been by in a while, you should know that she is still alive and well, in spite of slowing down and going somewhat deaf of late. She is somewhere between 13 and 14 years young now, and though we had a cancer scare with her a few months back, she’s doing very well now and is always happy to see you. Feel free to come by and pat her on the head any time (still free for a limited time).